Privacy Policy

1. Who We Are

Flores Innovative Painting Solutions LLC ("we," "us," or "our") operates the website https://sugarlandremodel.com and provides residential flooring, painting, and remodeling services in Sugar Land, TX and surrounding areas. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our site or request our services.

2. Information We Collect

We collect information you voluntarily provide, including:

• Name, email address, and phone number when you submit a contact form or book an appointment
• Service preferences and project notes you include in booking requests
• Communications you send us by email or phone

We also automatically collect limited technical data such as your browser type, referring URL, and pages visited through standard server logs. We do not use third-party analytics or advertising trackers.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments for free estimates and services
• Respond to your inquiries and provide customer support
• Send appointment confirmation and reminder emails
• Improve our website and service offerings
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

We retain appointment and contact records for up to three years to support follow-up service requests and warranty inquiries. You may request deletion of your data at any time by contacting us at [email protected].

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses only essential session cookies required for the booking system to function. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect booking functionality.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.